Lompakko · Support
Need a hand with Lompakko?
A loyalty-card wallet for iPhone, iPad, Mac and Vision Pro. Keeps your Finnish retailer cards in one place and shows their barcode at the till.
Getting help
Lompakko is made by one person, so support is direct rather than a ticket queue. Describe what happened, what you expected instead, and which version of Lompakko and of your operating system you are on — that is almost always enough to identify the problem on the first reply.
Before you write in
- Check you are on the latest version — the App Store lists what changed in each one.
- If something looks wrong after an update, restarting the app is worth trying first.
- Nothing you send is required to include personal data. Please don't send card numbers, credentials or anything sensitive — they are never needed to diagnose a problem.
Privacy and terms
What the app does with your data is set out in full on the Privacy Policy, and the terms you are using it under are on the Terms of Use page.
Refunds
Purchases and refunds are handled entirely by Apple, not here. Request a refund through reportaproblem.apple.com using the Apple Account you bought with.